Phone reception · Small businesses
On a job site, in a meeting or after closing time, an AI assistant picks up for you. It answers callers with your information, texts them your booking link and emails you a summary of every call.
Or call +33 1 88 73 23 20: Nori, our assistant, picks up.
Nori, ShiftAI's assistant
Nori answers ShiftAI's phone line. She picks up, texts the booking link, and the team finds the call summary. Your assistant will do the same, with its own name and your information.
Call Nori on +33 1 88 73 23 20, at any hour.
Who it is for
You are on site, in a meeting, driving or already closed. The call goes to voicemail. And an unanswered call is sometimes a customer who calls the next business on the list.
You are on site with your hands full. The assistant takes the request and sends your link to book the visit.
Accountants, lawyers, architects. Nobody sits at the switchboard all day: the assistant explains your services and takes callback requests.
Real estate, marketing, recruitment. Calls come in during your meetings: the assistant handles the usual questions and passes the rest on to you.
Garages, beauty salons, repairs, cleaning. Callers want to know if you are open and when to come by: the assistant tells them.
What it does
It picks up on the first ring, at any hour, for as long as it takes. Depending on your plan, it handles several calls at once.
Your services, how you work, your hours, your service area: it speaks from fact sheets written with you. What it does not know, it does not make up: it offers an appointment or a callback.
The caller gets your booking link by text and picks a slot in your calendar themselves.
After every call, a summary lands in your inbox. The contact is created or updated in your CRM, with a note.
It introduces itself as an AI from the first words, with the name you give it. Nothing is recorded as audio, data is processed in Europe and callers can refuse the transcript.
One call, start to finish
Mrs Laurent has a leak under her sink. She calls Plomberie Garnier, a plumbing firm that has handed its phone reception to Léa, its AI assistant.
10:12 am
The firm's line forwards to its ShiftVoice number. Léa answers on the first ring and introduces herself as an AI.
During the call
She answers from the firm's fact sheets: the kind of work, the area covered, reopening on Monday at 8 am.
10:14 am
Mrs Laurent receives the booking link and picks her own slot for the visit.
10:15 am
An email with the request and the callback to make on Monday. The contact is already in the CRM.
Incoming call
Saturday · 2 min
Plomberie Garnier, good morning. I'm Léa, the company's AI assistant. This call is transcribed to handle your request, and you can object at any time. How can I help?
Hello, I have a leak under the kitchen sink. Could someone come by this week?
We handle leaks and taps across the whole Nantes area. The workshop is closed on Saturdays and reopens Monday at 8 am. I can text you the link to choose your slot yourself. Shall I send it to 06 12 34 56 78, the number you are calling from?
Yes, that's my mobile.
Sent. Would you also like a technician to call you back on Monday? If so, under what name and around what time?
Laurent. Around 9, ideally.
Noted, Mrs Laurent: a callback on Monday around 9 am about a leak under the sink. Have a good day.
Text received at 10:14 am
Plomberie Garnier: choose your appointment slot here: cal.com/plomberie-garnier/intervention
Summary received at 10:15 am
Call from Mrs Laurent: leak under the sink
Illustrative example. Names and numbers are fictitious.
Its limits
Better to know before you start.
29 test scenarios
including 14 trick questions on security and compliance, replayed every time the assistant changes. It stays in its role and never reveals its instructions.
Setup
You keep your current number. You just turn on call forwarding: all the time, when you do not answer, or outside your opening hours.
Your business, your services, what happens after a call, your hours, what the assistant must not say. You choose its name and, depending on your plan, its voice and how it pronounces your proper names.
We write the fact sheets from your documents, you review them. We connect your Cal.com calendar, your CRM and the address that receives the summaries, and we assign you a number.
We replay our test scenarios on your fact sheets, then make a validation call with you. You turn on call forwarding: the assistant takes over.
A national 09 number is available right away. A geographic number (01 to 05) needs proof of address and takes about three business days.
Pricing
The same assistant in all three plans. What changes: call volume, number of lines, the voice and support.
For a small business that misses calls.
From
€89per month, excl. VAT
Setup: €290 excl. VAT, one-off
Your assistant answers, informs, sends the booking link and summarises every call for you.
For a firm or practice that takes calls all day.
From
€229per month, excl. VAT
Setup: €290 excl. VAT, one-off
Everything in Essentiel, plus:
For high call volumes or strict compliance needs.
From
€499per month, excl. VAT
Setup: €490 excl. VAT, one-off
Everything in Pro, plus:
Live within a week: a one-hour workshop, fact sheets written with you, your number, tests on your information.
Book a demo| Feature | Essentiel | Pro | Business |
|---|---|---|---|
| Call minutes included | 600 | 2,000 | 5,000 |
| Phone numbers included | 1 | 2 | 5 |
| Simultaneous calls | 1 | 3 | 10 |
| Booking texts included | 100 | 400 | 1,000 |
| Extra minute | €0.15 | €0.12 | €0.10 |
| Extra phone number | €9 per month | €9 per month | €9 per month |
| Extra text | €0.10 | €0.10 | €0.10 |
| Setup, one-off | €290, included on yearly billing | €290, included on yearly billing | €490, included on yearly billing |
| 24/7 answering, in French | Yes | Yes | Yes |
| Answers from your fact sheets and opening hours | Yes | Yes | Yes |
| Booking link by text (Cal.com) | Yes | Yes | Yes |
| Callback requests passed to your team | Yes | Yes | Yes |
| Email summary after every call | Yes | Yes | Yes |
| Contact and note in the CRM | Yes | Yes | Yes |
| Transcript with right to object, no audio recording | Yes | Yes | Yes |
| Assistant name of your choice | Yes | Yes | Yes |
| Voice | Standard voice | Premium voice, your choice | Premium or dedicated voice |
| Pronunciation of proper names and brand | Brand only | Yes | Yes |
| Data processed in Europe | Yes | Yes | Yes |
| Strict data residency and availability commitment | No | No | On quote |
| Monthly call report | No | Yes | Yes |
| Support | Priority email | Email and phone |
Terms of saleGDPR data processing agreement available on request.
Frequently asked questions
No, and it says so: from the first words, the assistant introduces itself as your company's AI assistant. It never pretends to be human.
Yes: call +33 1 88 73 23 20, Nori, ShiftAI's own assistant, picks up. To see what an assistant would do for your business, book a demo.
You keep it. You turn on call forwarding to your ShiftVoice number: all the time, only when you do not answer, or outside your opening hours.
Whatever is in your fact sheets: your services, how you work, your hours, your service area, and what you want it to say or not say. What it does not know, it does not make up: it offers an appointment or a callback.
It texts your booking link, to the number calling or to a mobile number the caller dictates. The caller picks a slot in your Cal.com calendar.
Through a summary emailed at the end of every call, and a contact created or updated in your CRM, with a note.
Not yet. It takes a callback request with a time that suits the caller and passes it on to you. Live transfer is planned.
It answers, gives the next opening time, and offers the booking link or a callback.
No audio recording. The conversation is transcribed to handle the request and kept for 180 days. Callers are told from the first words and can object at any time. Data is processed in Europe.
French. Other languages on request.
About a week: a one-hour workshop for your fact sheets, a national number right away or a geographic number within three business days, then tests on your information.
Nothing stops. Minutes beyond your allowance are billed at the end of the month, at your plan's rate.
Any time on monthly billing, effective at the end of the current month. On yearly billing, the subscription runs until its end date.
It stays polite, stays in its role, never reveals its instructions and ends the call if needed. We test these situations with fourteen trick scenarios every time it changes.
Thirty minutes on video to hear it answer and see what it would do for your business. Or call Nori right now on +33 1 88 73 23 20.
ShiftAI